Shipping & Returns Policy

Thank you for shopping at DinkArmor. We are committed to delivering your high-performance pickleball gear as quickly and securely as possible, whether you play on courts across the US or around the globe.

1. Order Processing & Domestic Shipping

All orders are processed and prepared for shipment from our facilities within 1 to 2 business days (excluding weekends and major US holidays).

• Standard Shipping (US): Delivers within 3 to 5 business days via USPS or FedEx.
• Tracking: Once your package ships, you will receive an automated email confirmation containing your tracking number and carrier link.

2. Worldwide Shipping

We proudly ship DinkArmor products worldwide to ensure pickleball players everywhere have access to elite gear.

• Delivery Times: International shipping usually takes 7 to 15 business days depending on the destination country and local postal carrier efficiency.
• Customs & Duties: International orders may be subject to import taxes, custom duties, or fees levied by the destination country. These charges are the recipient's responsibility.

3. 30-Day Return & Refund Policy

We want you to be completely satisfied with your purchase. We offer a 30-day return policy from the date your package is delivered.

• Condition: Items must be unused, unwashed, in their original packaging, and in the same condition that you received them. Paddles showing court wear or grip alterations are not eligible for standard return.
• How to Start a Return: Email our support team at [email protected] with your Order Number and the reason for the return. We will provide return instructions and the return address.

4. Refunds & Processing

Once your returned item is received and inspected at our warehouse, we will send you an email notification. If approved, your refund will be processed immediately back to your original payment method (Credit Card, PayPal, etc.). Please allow 3 to 7 business days for the funds to reflect on your statement.

5. Damaged or Defective Items

If your package arrives damaged or you receive a defective item, please contact us within 48 hours of delivery at [email protected] with clear photos of the damage. We will immediately arrange a replacement at no extra charge to you.

6. Contact Us